Team Leader: Collections Call Centre – PTA003043/TN

Gauteng - PTA - East
Admin, Office & Support
18000 - 20000 Monthly
Published date: 4 July 2024
Permanent

Join a Debt Collection Call Centre that specialises in the efficient recovery of outstanding debts for clients, ensuring compliance with South African legal standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes.

Minimum Requirements

  • Grade 12.
  • 5 years minimum experience.

Experience Required

  • Setting up of call campaigns, sms and emails;
  • Analysing books and assist with the development and implementation of collection strategies in the department;
  • Ensuring that collection strategies are adhered to by staff members;
  • Ensuring that collections strategies are reviewed and adapted in line with operational requirements and client expectations;
  • Identifying and initiating actions and campaigns to optimise collections in the department;
  • Identifying and initiating actions to reduce the exposure on the total book of the department;
  • Providing stats to the client and attending meetings;
  • Assist with handling and resolving queries;
  • Assist with managing staff members, monitoring their performance and identifying coaching or training needs;
  • Assist with quality assessments of calls and administrative functions of staff members in the call centre;
  • Assist with reports and assessments;
  • Assist with ad hoc managerial functions as and when required by management or operational requirements.
  • Ability to handle pressure & strong in admin
  • Ability to handle difficult clients/debtors.
  • Speak or understand Afrikaans.
  • GREAT COMMUNICATION SKILLS OVERALL

Skills Required

  • Strong communication skills.
  • Administrative skills -STRONG.
  • Proficiency in MS Word, Outlook. Good in Excel and management of data
  • Hard working.

Additional Information

  • Willing to work overtime on Saturdays and/or during the week.
  • Good command of English & Afrikaans.
  • Seeking fast learning, hardworking and self-motivated candidates.

NOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email. 

The final remuneration package offered by the employer will be determined based on market standards, considering the candidate’s qualifications, skills, and level of experience. The employer retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate.


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