Support Engineer – PTA003796/MM

Duties / Key Responsibilities

• Implement, maintain and support secure email and messaging solutions across desktop and mobile platforms.
• Manage and troubleshoot networks, including routers, switches, firewalls and VPNs.
• Diagnose technical issues, identify root causes and deliver effective solutions.
• Support security measures, access controls and system configurations.
• Provide technical guidance to users and stakeholders.
• Maintain documentation, reporting and system records.
• Collaborate with vendors and internal teams on upgrades, migrations and installations.

Technical Requirements

• Ideally, 4+ years relevant experience.
• Strong ICT knowledge across email, messaging, LAN/WAN, TCP/IP, VPN, DHCP and DNS.
• Desktop and network support, administration or related technical roles.
• Understanding of Windows, Linux and macOS environments, as well as mobile operating systems.
• Knowledge of network security principles, hardware and monitoring tools.
• Strong troubleshooting, analytical and communication skills.

Other Requirements

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering or related field preferred.
• Relevant certifications such as CCNA, Microsoft certifications or CompTIA Security+ advantageous.
• Preferably Afrikaans speaking and/or an understanding of Afrikaans.

Soft Skills

A detail-focused problem solver who enjoys teamwork, communicates clearly, adapts quickly and keeps learning as technology evolves.

Salary

The proposed salary for the role is R20k – R30k per month – the final offer will depend on qualifications, experience and skills.