Specialist Learning and Development Facilitator – PTA003686/MM

Purpose of the Role

• Oversee and deliver implementation and training programmes for clients (employees and IT teams)
• Conduct training needs assessments, design tailored curricula and learning materials, and manage end-to-end training initiatives
• Support onboarding and system setup for new clients on an IT platform built for the insurance industry

A key summary of the job specification is outlined below. Full details are available after initial contact and a successful CV review.

Key Responsibilities

Stakeholder Engagement
Build and manage relationships with client and internal stakeholders to enable effective training delivery
Business Requirements Identification
Gather and understand key business requirements and objectives linked to training interventions
Translate business needs into practical training outcomes and delivery plans
Learning & Development Program Design
Design and develop learning programs and materials for individual and organisational needs
Select appropriate learning methodologies and delivery channels
Create engaging, high-quality content and resources aligned to desired learning outcomes
Deliver within agreed timelines and available resources
Learning & Development Program Delivery
Deliver complex training programmes and guide learners through content and application
Adapt facilitation style based on learner needs while protecting programme integrity and outcomes
Evaluate learning effectiveness and achievement of intended outcomes
Provide constructive feedback on participation, understanding, and workplace application
Leadership Development (End-to-End Ownership)
Lead the full leadership development programme lifecycle: needs analysis → design → development → implementation → evaluation
Facilitate leadership development initiatives (behavioural + theoretical components)
Ensure strong content quality and user experience throughout
Organisational Capability Building
Use the organisation’s development framework to identify team development needs
Plan and implement capability-building actions (including CPD / regulatory requirements)
Provide informal training or coaching to support performance improvement across the organisation
Training Reporting & Analytics
Support the design of reporting strategies and templates
Prepare and coordinate training data and analytics reports
Identify trends, interpret insights, and provide actionable recommendations
Improvement & Innovation
Measure training effectiveness and recommend improvements
Keep training material up to date and aligned to evolving business needs
Analyse training needs to develop new programmes or enhance existing ones
Stay current with learning methods, interventions, and facilitation practices
Costing
Calculate and report on training-related costs
Personal Capability Building
Maintain and grow professional capability through development planning, training, and coaching
Maintain professional accreditation where relevant
Stay informed on technology, external regulation, and industry best practices (conferences, specialist media, ongoing learning)
Quality Testing Support
Assist with testing of new system features when required to confirm development meets requirements

Qualifications

• Degree/Diploma in Human Sciences, Human Resource Development, or Educational Management Science (Essential)
• Education and Training Development Practices (ETDP) (Essential)
• ODETDP (Advantageous)

Skills & Experience

• 5–8 years experience in the Learning & Development field (Essential)
• At least 4 years experience in a Facilitator role (Essential)
• Experience facilitating Leadership Development Programmes (Advantageous)
• MS Office

The final remuneration package offered by the employer will be determined based on market standards. It includes a highly competitive basic salary with large company benefits.