Desktop Support Technician – PTA003516/JB

User Support & Troubleshooting

• Provide timely support for desktop, laptop, and mobile device issues.
• Assist with setup and configuration of hardware, operating systems, and software.
• Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Handle user requests related to printers, network connectivity, and peripherals.
• Escalate complex issues to senior IT staff when necessary.

Systems & Cloud Assistance

• Support users in accessing and navigating cloud-based platforms (Microsoft 365, Azure, etc.).
• Perform basic account administration, including password resets and access requests.
• Assist with endpoint protection, updates, and patch management.
• Learn and contribute to cloud migration and automation initiatives under guidance.

Operations & Documentation

• Maintain accurate records of support requests and resolutions.
• Update IT documentation and user guides.
• Contribute to asset management by tracking hardware and software inventory.
• Follow IT policies and procedures to ensure compliance and security.

Experience & Qualifications

• IT Diploma, CompTIA A+/N+, or relevant certification (required).
• 1–2 years’ experience in IT support or service desk (preferred).
• Basic knowledge of Windows desktop environments and Microsoft 365.
• Familiarity with cloud platforms (Microsoft Azure, Google Workspace, or similar) is an advantage.
• Strong problem-solving and customer service skills.
• Good communication skills, with the ability to assist non-technical users.

Work Environment

• Office-based role with occasional remote support.
• Requires flexibility to assist users across different departments.
• Hands-on learning and mentorship provided by senior IT team members.

Please apply online in the link provided. Unfortunately, we do not consider CVs on Whatsapp or email.