Client Support Specialist – PTA003602/CB
Apply now to join an amazing, innovative market leader in the healthtech space! The role is for a Client Support Specialist at a second-line support level with the tenacity to take ownership of complex outcomes, contributing beyond first-line support through technical insight and collaboration.
Resolve escalated client queries, provide technical insight, and contribute to service improvement through proactive analysis.
A key summary of the job specification is provided below. Full details are available after shortlisting.
Key Responsibilities
- Resolve escalated client support queries in line with defined service standards and turnaround times.
- Log and manage support cases accurately and in real time.
- Handle product and technical escalations requiring deeper investigation.
- Analyse data (including SQL queries where required) to identify inconsistencies and root causes.
- Actively manage and prioritise a backlog of complex cases to ensure timely resolution.
- Identify recurring issues or trends and escalate potential systemic risks.
- Support peers and contribute to overall team effectiveness.
Requirements
- Matric (tertiary qualification preferred).
- Minimum 2 years’ client service experience within healthcare and/or IT environments.
- Experience training clients on software products.
- Strong analytical and problem-solving capability.
- Proficiency in English and at least one other official language.
- SQL knowledge and understanding of the private medical industry are advantageous.
The final remuneration package will be based on market standards, considering your qualifications, skills, and experience.
NOTE – We ONLY accept online applications. We do not consider direct applications via Whatsapp or email. SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range potentially suitable candidates to the advertised position. This doesn’t automatically mean that a successful candidate can claim an offer for the maximum advertised salary. It is the prerogative of the future employer to offer a candidate a market related remuneration package in line with the candidate’s qualifications, skills and level of experience