Admin Manager (Legal) – PTA003688/TN

Purpose of the Role

Take full ownership of operational delivery within a high-volume legal environment—leading a team, managing processes end-to-end, and ensuring accuracy, compliance, and efficiency across multiple portfolios.

Key Responsibilities

Team Leadership & Performance

• Manage day-to-day activities of staff members.
• Conduct staff training, mentoring, and performance evaluations.
• Drive accountability and maintain team productivity in a pressurised environment.

Process & Portfolio Management

• Oversee the full legal process lifecycle (S129 to Summons to Judgement).
• Ensure all rules, workflows, and processes are correctly applied per portfolio.
• Monitor system processes, updates, and data imports for accuracy and efficiency.

Client & Operational Delivery

• Attend to client queries and ensure consistent, professional reporting.
• Manage monthly and annual audit requirements.
• Provide regular operational feedback and insights.

Systems & Continuous Improvement

• Identify system enhancement opportunities and process inefficiencies.
• Develop and maintain process documentation and training manuals.
• Ensure all templates are accurate, standardised, and correctly stored.

Administration & Compliance

• Assist with document management, including scanning, filing, and SLA storage.
• Manage sheriff updates and related tracking.

Requirements

• Strong administrative and process-driven mindset.
• High attention to detail with a meticulous working style.
• Proven ability to work effectively within a team and lead others.
• Experience operating in a high-pressure, high-volume environment.
• Quick learner with the ability to adapt to systems and processes.
• Strong interpersonal and communication skills.
• Experience using Excalibur (advantageous).

Additional Notes

• Candidates do not need to come from a legal background.
• Exposure to structured, process-heavy environments (e.g., finance, collections, operations) will be highly beneficial.

The proposed salary for the role is R30k – R35k per month – the final offer will depend on experience and skills.